Troubleshooting

›Free Version Limits

You can use Ledge for free with the following limits:

• –Track up to 5 assets
• –Create 1 virtual portfolio in the Playground

›How to Purchase Premium Subscription?

To purchase a premium subscription, go to the Subscription Status section in the app's Settings:

• –Open the Ledge app
• –Go to Settings
• –Tap on Subscription Status
• –Select the premium plan and complete the purchase
• –Follow the payment process in the respective store (App Store/Google Play)

›How Do I Cancel My Subscription?

Since subscriptions are managed by app stores, you need to cancel through device settings:

• –iOS: Settings > Apple ID > Subscriptions > Ledge > Cancel Subscription
• –Android: Google Play Store > Profile > Payments & subscriptions > Subscriptions > Ledge > Cancel Subscription

›How to Request a Refund?

Refund requests are subject to the respective app store's policies:

• –iOS users: Settings > Apple ID > Subscriptions > Ledge > Cancel Subscription > Report a Problem
• –Android users: Request a refund through Google Play Store (usually within 48 hours of purchase)
• –Alternatively, email support@ledge.today

›Payment Transaction Failed

Payment is processed by the app store. If you're experiencing issues:

• –Check your payment methods in your App Store/Google Play account
• –Ensure your card details are up to date
• –Verify you have sufficient balance
• –Restart your device and try again

›Can't Add Assets

If you're having trouble adding assets:

• –You may have reached the 5 asset limit in the free version
• –Close and reopen the app
• –Check your internet connection
• –Check for app updates

›Can't Create Portfolio

If you're having trouble creating a portfolio:

• –Free version allows only 1 portfolio
• –Premium subscription is required for additional portfolios
• –You can delete the existing portfolio and create a new one

›My Data is Missing

If you can't see your data:

• –Close and reopen the app
• –Restart your device
• –Check your internet connection
• –Sign out and sign back in to re-sync from your Ledge account
• –Check for app updates

›App Won't Open

For app launch issues:

• –Restart your device
• –Force close the app completely and reopen
• –Check if you have sufficient storage space
• –Check for app updates

›App Keeps Crashing

If the app crashes frequently:

• –Update the app to the latest version
• –Update your device's operating system
• –Close other apps running in the background
• –Restart your device
• –Ensure you have sufficient free storage space

›Not Receiving Notifications

If you're not receiving app notifications:

• –Check that notifications are enabled for Ledge in device settings
• –iOS: Settings > Notifications > Ledge
• –Android: Settings > Apps > Ledge > Notifications
• –Ensure battery saver mode isn't blocking notifications
• –Restart the app

›Supported Devices

Ledge works on the following platforms:

• –iOS 14.0 and later
• –Android 8.0 (Oreo) and later
• –Internet connection required

›How much can I use for free?

You can use Ledge completely free with limits of 5 assets and 1 virtual portfolio. If these limits aren't sufficient, you can upgrade to premium.

›Do I need to create an account?

Yes. The Ledge mobile app and the community forum both use a Ledge account so your data can sync across devices. You can sign up with an email and password, or — for the community forum on ledge.today — sign in with Google or Apple.

›Is my data secure?

Yes. Your data is encrypted in transit (SSL/TLS) and at rest on our managed cloud provider. We never store your bank or card credentials. For details, please review our Privacy Policy.

›Where is my data stored?

Your portfolios, assets, and forum content are synced to your Ledge account on our managed cloud provider (Supabase). The mobile app keeps a local cache on your device so it can work briefly without an internet connection.

›What does premium subscription offer?

With premium subscription, you can exceed the limits on assets and virtual portfolios, and access additional features. Visit the pricing page in the app for details.

›Can I use it on multiple devices?

Yes. Sign in with the same Ledge account on each device and your portfolios, assets, and forum activity will sync automatically.

›What happens if I cancel my subscription?

After cancellation, you'll retain access to premium features until the end of the current period. Afterwards, you can continue using the free version with its limits. Your data won't be lost.

›What languages does the app support?

Ledge currently supports Turkish and English. The appropriate language is automatically selected based on your device's language settings, and you can change it any time from the app's preferences.