TROUBLESHOOTING
Common issues and solutions
PAYMENT AND SUBSCRIPTION ISSUES
Ledge is free to use with up to 5 assets and 1 virtual portfolio. To access premium features, you can purchase a subscription through your device's Settings app.
FREE VERSION LIMITS
You can use Ledge for free with the following limits:
- Track up to 5 assets
- Create 1 virtual portfolio in the Playground
A premium subscription is required to exceed these limits.
HOW TO PURCHASE PREMIUM SUBSCRIPTION?
To purchase a premium subscription, go to the Subscription Status section in the app's Settings:
- Open the Ledge app
- Go to Settings
- Tap on Subscription Status
- Select the premium plan and complete the purchase
- Follow the payment process in the respective store (App Store/Google Play)
HOW DO I CANCEL MY SUBSCRIPTION?
Since subscriptions are managed by app stores, you need to cancel through device settings:
- iOS: Settings > Apple ID > Subscriptions > Ledge > Cancel Subscription
- Android: Google Play Store > Profile > Payments & subscriptions > Subscriptions > Ledge > Cancel Subscription
After cancellation, you'll retain access to premium features until the end of your current billing period.
HOW TO REQUEST A REFUND?
Refund requests are subject to the respective app store's policies:
- iOS users: Settings > Apple ID > Subscriptions > Ledge > Cancel Subscription > Report a Problem
- Android users: Request a refund through Google Play Store (usually within 48 hours of purchase)
- Alternatively, email support@ledge.today
Refund requests are evaluated according to App Store and Google Play Store policies. Typically, requests must be made within a short period after purchase.
PAYMENT TRANSACTION FAILED
Payment is processed by the app store. If you're experiencing issues:
- Check your payment methods in your App Store/Google Play account
- Ensure your card details are up to date
- Verify you have sufficient balance
- Restart your device and try again
APP USAGE
Solutions for issues you may encounter while using the Ledge app:
CAN'T ADD ASSETS
If you're having trouble adding assets:
- You may have reached the 5 asset limit in the free version
- Close and reopen the app
- Check your internet connection
- Check for app updates
CAN'T CREATE PORTFOLIO
If you're having trouble creating a portfolio:
- Free version allows only 1 portfolio
- Premium subscription is required for additional portfolios
- You can delete the existing portfolio and create a new one
With premium subscription, you can create unlimited portfolios.
MY DATA IS MISSING
If you can't see your data:
- Close and reopen the app
- Restart your device
- Check your internet connection
- Check for app updates
IMPORTANT: Do not delete the app! Your data is stored on the device, so deleting the app will permanently erase all your data. If your data is permanently lost, please email support@ledge.today.
TECHNICAL ISSUES
Technical issues you may encounter while using the app:
APP WON'T OPEN
For app launch issues:
- Restart your device
- Force close the app completely and reopen
- Check if you have sufficient storage space
- Check for app updates
IMPORTANT: Do not delete and reinstall the app! Your data is stored in device memory, and deleting will cause all your data to be lost.
APP KEEPS CRASHING
If the app crashes frequently:
- Update the app to the latest version
- Update your device's operating system
- Close other apps running in the background
- Restart your device
- Ensure you have sufficient free storage space
If the problem persists, contact support@ledge.today with your device model and OS version.
NOT RECEIVING NOTIFICATIONS
If you're not receiving app notifications:
- Check that notifications are enabled for Ledge in device settings
- iOS: Settings > Notifications > Ledge
- Android: Settings > Apps > Ledge > Notifications
- Ensure battery saver mode isn't blocking notifications
- Restart the app
SUPPORTED DEVICES
Ledge works on the following platforms:
- iOS 14.0 and later
- Android 8.0 (Oreo) and later
- Internet connection required
FREQUENTLY ASKED QUESTIONS
Answers to the most commonly asked questions:
HOW MUCH CAN I USE FOR FREE?
You can use Ledge completely free with limits of 5 assets and 1 virtual portfolio. If these limits aren't sufficient, you can upgrade to premium.
DO I NEED TO CREATE AN ACCOUNT?
No, the Ledge app doesn't require sign-in or sign-up. You can download the app and start using it immediately.
IS MY DATA SECURE?
Yes, all your data is stored securely on your device. For detailed information, please review our Privacy Policy.
WHERE IS MY DATA STORED?
Your data is stored in your device's local storage. Therefore, if you delete the app, all your data will be lost. Make sure to back up your data before deleting the app.
Since your data is not stored in the cloud, it does not sync across different devices. Each device has its own separate data set.
WHAT DOES PREMIUM SUBSCRIPTION OFFER?
With premium subscription, you can exceed the limits on assets and virtual portfolios, and access additional features. Visit the pricing page in the app for details.
CAN I USE IT ON MULTIPLE DEVICES?
You can use the app on multiple devices, but your data does not sync between devices. Each device maintains independent data.
WHAT HAPPENS IF I CANCEL MY SUBSCRIPTION?
After cancellation, you'll retain access to premium features until the end of the current period. Afterwards, you can continue using the free version with its limits. Your data won't be lost.
WHAT LANGUAGES DOES THE APP SUPPORT?
Ledge currently supports Turkish, English, German, Arabic, and Russian. The appropriate language is automatically selected based on your device's language settings.
CONTACT AND SUPPORT
Question or issue not resolved? Contact our support team.
EMAIL SUPPORT
support@ledge.today
We respond within 24-48 hours
BUSINESS HOURS
Monday - Friday: 09:00 - 18:00 (GMT+3)
Support is not available on weekends and public holidays
Still have questions?
Contact our support team